How do I place an order?

Open the product you want and use the WhatsApp order or enquiry button. Gentry House confirms the product code, availability and size where applicable before the order moves forward.

When is payment made?

Availability and size where applicable are confirmed first. Payment details are then shared as part of the direct order confirmation.

How are watch orders handled?

Watch pricing and availability are handled by private enquiry through WhatsApp and confirmed personally.

GENTRY HOUSE SERVICE

Ordering,
made clear.

Q: How long does delivery take?

Standard delivery is approximately 20–25 days after the order and payment are confirmed.

Before you commit, we want the important details to be clear: availability, sizing, payment, delivery and how to contact us if you need help.

Direct WhatsApp Support20–25 Day Standard Delivery

01 · ORDERING

Choose. Confirm. Proceed.

Open the product you want and use the WhatsApp order or enquiry button. The product name and code are carried into the conversation so the exact piece can be confirmed with you.

Choose the productReview the images, product code, price where shown and available sizing.

Send it on WhatsAppUse the product-page button so Gentry House receives the exact product details.

Confirm the orderAvailability, size where applicable and the next step are confirmed personally.

02 · AVAILABILITY & SIZING

Confirmed before payment.

Product availability can change. For sized products, we also confirm the requested size before the order is finalized.

If a listed size or item is unavailable at confirmation, we will tell you before payment and can discuss another size, another option or a different product.

03 · PAYMENT

Payment follows confirmation.

Availability and size where applicable are confirmed first. Payment instructions are then shared directly as part of your order confirmation.

Do not send payment for an unconfirmed product solely from a screenshot or old message. Use the current product code and confirm the order with Gentry House first.

04 · DELIVERY

Standard delivery: 20–25 days.

Our standard delivery estimate is approximately 20–25 days after the order and payment are confirmed. This is an estimate rather than an exact guaranteed arrival date.

Order confirmedThe product, size where applicable and payment are confirmed.

Order processedYour order moves through sourcing, preparation and dispatch.

DeliveryWe keep order communication on WhatsApp if an update is needed.

05 · WATCHES

Private enquiry.

Watch prices and availability are not treated the same way as publicly priced products. Use the product code to enquire on WhatsApp and we will confirm the current details personally.

06 · ORDER ISSUES & EXCHANGE REQUESTS

Contact us before sending anything back.

Because products may be sourced and confirmed specifically for an order, return or exchange eligibility can depend on the item and the confirmed order details. If there is an issue, contact Gentry House first so the case can be reviewed before any return is sent.

Keep the item in original conditionDo not wear, alter or damage the item while an issue is being reviewed.

Send clear detailsShare the product code, order details and clear photos or video of the issue.

Wait for confirmationWe will review the request and confirm the available resolution or next step.

If you need the exact return or exchange terms for a particular product before ordering, ask us on WhatsApp and we will confirm them before payment.

NEED HELP?

Ask before you order.

If anything is unclear, send us the product code or your question and we will confirm the details directly.

Ask on WhatsApp

Ordering,made clear.